Cancellation

Paid orders may be canceled before shipment. Once a parcel is in transit, use the return process instead.

Before shipment: Aura voids any unused label and requests a Stripe refund to the original payment method
Inventory: Inventory is restored only after Stripe confirms refund success
Shipment delays: You may accept a revised ship date or request cancellation and a prompt refund
After shipment: Carrier-active orders are handled under the return policy

Cancellation | Aura